You must be 18 years or older to use
this Service.
You must provide your full legal
name, current address, a valid email
address, and any other information
needed in order to complete the
signup process.
You are responsible for keeping your
password secure.
ShipRocket™ cannot and will not be
liable for any loss or damage from
your failure to maintain the
security of your account and
password.
You may not use the ShipRocket™
international service ShiprocketX
for any illegal or unauthorized
purpose nor may you, in the use of
the Service, violate any laws in
your jurisdiction (including but not
limited to copyright laws) as well
as the laws of India.
You are responsible for all activity
and content (data, graphics, photos,
links) that is uploaded under your
ShipRocket™ account.
You must not transmit any worms or
viruses or any code of a destructive
nature.
A breach or violation of any of the
Account Terms as determined in the
sole discretion of ShipRocket™ will
result in an immediate termination
of your services.
General Conditions
Proof Of Delivery: No proof
of delivery will be provided in case
of international shipments. The
final status shared by SHIPROCKET
will be considered as the terminal
status. No investigation based on
proof of delivery will be
entertained.
Returns: There is no
provision of Returns in
international shipments. Undelivered
shipments will be disposed off after
a certain cut off time, as decided
by SHIPROCKET.
Delivery: In some cases,
there will be chances that physical
delivery to buyer won’t be possible.
In such cases, shipment will be
delivered on open porch or mailbox
or either buyer has to do
self-collection from access pickup
point of carrier, and these cases
will be closed as delivered on
system.
Packaging: The packaging of
the User documents of goods for
transportation is the User’s sole
responsibility, including the
placing of the goods or documents in
any container which may be supplied
by the User to SHIPROCKET.
SHIPROCKET accepts no responsibility
for loss or damage to the documents,
goods due to inappropriate
packaging.
Negligence: The User will be
responsible for all losses to the
shipments due to failure to comply
with it’s obligations.
Charges: The User will be
liable to pay all charges – customs,
airport fees, surcharges that is
incurred by SHIPROCKET in the
process of enabling the movement of
the User’s shipment.
Dangerous goods: Dangerous or
restricted items such as aerosols,
alcohol-based fragrances, flammable
batteries, seeds, live plants, etc.
are not allowed to be shipped.For
more information of dangerous goods
list, please visit here.
Misdeclaration of goods:
Misdeclaration of product
information is liable for penal
provisions for misutilisation of our
services and will result in shipment
abandonment at the destination port.
Any charges that are imposed on us
due to this by the destination
country’s customs shall also
be charged to the shipping party.
Payment Terms
Cash on Delivery: Cash on
Delivery facility is not available
for international shipments. Seller
has to provide alternate on case to
case basis in aid of clearing the
shipment in manner to close them, In
absence of revert and hold limit
cross shipment will be destroyed and
all charges will be billed to the
seller account if applicable.
Liability Terms
SHIPROCKET liability for the
shipment shall be as per below
table. There is no liability for
damaged shipments. User will be
liable to accept the final status of
the shipment as given by
SHIPROCKET.
S. No
Merchant Category
Loss Liability
1
No Liability (All
Countries)
2
INR 1000/- or 50%
Invoice Value whichever
is lower (All
Countries)
3
INR 1000/- or 50%
Invoice Value whichever
is lower (All
Countries)
4
INR 1000/- or 50%
Invoice Value whichever
is lower (All
Countries)
5
INR 5000/- or 100%
Invoice Value whichever
is lower (All
Countries)
3PL Liability
S. No
Merchant Category
Loss Liability
1
India Post All
Services
Claim to be directly
submitted with India
Post as per the
applicable liability clause
for respective services
2
Aramex EPX/ GPX
No liability, INR 0 (All
Countries)
3
Aramex PPX
INR 5000 or 100% of invoice
value, whichever is lower
(All Countries)
4
UPS DAP
50$ or invoice value
whichever lower
SecureX: The User may secure the
shipments being shipped through
Shiprocket by availing SecureX services
by paying certain additional charges as
visible on the Merchant panel. Further,
the User shall note that the Terms
& Conditions available under the
SecureX services shall be binding on the
User and all cases and claims shall be
governed as per the Terms &
Conditions. In case the Claim is
rejected for any reason whatsoever,
Shiprocket shall not be liable for any
loss claim.
Miscellaneous
In addition to the above, SHIPROCKET shall
have a right to add/modify the SOPs and SLAs
as per its courier/logistic vendor’s
requirements to the User (from time to
time), which shall be strictly followed by
the User. For avoidance of doubt, it is
clarified that the referred SOPs and SLAs
shall form an integral part of this
Agreement and any breach thereof will be
construed as a breach of this Agreement.
